Returns and Warranty of slatted bed bases and slatted beds

RETURN POLICY –

Returns accepted within 7 days of receiving the item, return postage paid by customers.The bed frame should be returned in an unused and undamaged condition.

We apologise but for Custom Sizes, returns are not accepted. Returns could be made only if there is a mistake with the size!

Please, ensure the that the bed or the bed base is accessible through your entrance.
It is the customer responsibility to ensure that the product will enter their premises, so, please, check that the bed will fit through your doorways before ordering it.

WARRANTY -We offer 24 months Limited Warranty

The warranty applies only when the bed base has been used accordingly to our instructions. The limited warranties are valid from the date of purchase.
The original purchase receipt is required as proof of purchase.

What will be done to correct the problem:
The customer needs to send the product to Terix Bg Ltd. Terix Bg Ltd will examine the product and decide if it’s covered under this limited warranty. Terix Bg Ltd will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, Terix Bg Ltd will be responsible for the costs of repairs, spare parts, labour or replacement.

Exclusions:
The limited warranties do not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents, folding, standing or jumping on the product. The warranties do not apply if products have been wetted, placed outdoors or in a humid environment or if the products have been used for non-domestic purposes. The warranty does not cover consequential or incidental damages. The warranties are to the benefit of the original purchaser of the product. They are not transferable.

Care instructions:
To be able to claim this limited warranty you need to follow the specific care instructions for the product.
For longer exploitation, we recommend 16 stones weight per 20 sq.f.

returns-logo1 – The bed base should be placed with the sprung bed slats on top.

returns-logo2 – The product should not be made wet.

returns-logo3 – Do not sit on top when the Ottoman mechanism is in open position.

returns-logo4 – Bed bases with a width of more than 4 ft (121cm) require a support centre rail.

CANCELLATION POLICY

Your order is placed immediately after the payment.

Cancellation Policy is 3 days after placing the order.